Critical Success Factors for Multi-Channel Service Delivery (MCSD)

Organization's performance measurement model based on the critical success factors of the reverse supply chain in airline industry with a quality gap approach

Airline industry is one of the main infrastructures for sustainable development of a country. The quality of the reverse support service will be effective in increasing the safety and health of the structures, reducing the impact of disasters and reducing costs. The aim of this study is to evaluate the performance of an organization based on the main factors of reverse supply chain with the ser...

Evaluation of Project Critical Success Factors for Key Construction Players and Objectives

Critical Success Factors (CSFs) are used to support and evaluate the success of a strategic and tactical approach in project implementation in order to increase the probability of success. This system is used by executors in project delivery to achieve improved performance capabilities with limited resources. The present paper aims to identify the impact of CSFs amongst the main elements involv...

Critical Success Factors for Formulating Service Delivery Strategies

Improving Success Ratio in Multi-Constraint Quality of Service Routing

Multi-constraint quality-of-service routing will become increasingly important as the Internet evolves to support real-time services. It is well known however, that optimum multi-constraint QoS routing is computationally complex, and for this reason various heuristics have been proposed for routing in practical situations. Among these methods, those that use a single mixed metric are the mo...

Critical Success Factors in implementing information security governance (Case study: Iranian Central Oil Fields Company)

The oil industry, as one of the main industries of the country, has always faced cyber attacks and security threats. Therefore, the integration of information security in corporate governance is essential and a governance challenge. The integration of information security and corporate governance is called information security governance. In this research, we identified "critical success factor...